Electric bikes and scooters’ purchase is completely online at a distance! Choose your vehicle, select the model that best suits your needs and add it to your shopping cart. Go to the checkout where you will see the full costs of your online purchase: any shipping charges, road fees and registration.
Within a few weeks (usually 1 , but times may vary), the vehicle will be prepared and you will digitally receive a copy of its documents (registration and license plate) before delivery. You will receive useful updates on the progress of your order directly via e-mail.
Buying online is very simple: choose the product from those available and add it to your shopping cart. Proceed to checkout to see shipping costs and choose your payment method.
Yes, the prices shown online include VAT.
After adding the products you want to your shopping cart, you can proceed by going to the checkout where you can register to enter the required data and choose your payment method: credit card, prepaid card, PayPal, Klarna, bank transfer or cash on delivery. All financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banking institutions, which provide the relevant remote electronic payment services, without third parties having access to it.
No, there is no minimum amount for an order.
Credit cards of the following circuits are accepted: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International and JCB.
Payment will be made payable to Terravision Electric LTD.
Customers who wish to receive an invoice for their order must make a request during checkout, before proceeding to payment. Simply click on "I wish to receive an invoice" and enter your tax information. It is not possible to request an invoice after you have completed your purchase.
As soon as you pay for your order, you will receive an email to the email address you used during checkout confirming your purchase or receipt of payment. In case you do not receive the email, check the Junk or Spam folder of your email inbox and, if you use a Gmail address, also check the Promotions folder. If you should have received the payment confirmation from your bank but not from the shop, within 24h you will also receive the order confirmation.
We deliver anywhere in the UK.
Shipping costs can be seen at the checkout stage by entering all the relevant details of the destination. They are free of charge for entire UK.
Of course. During checkout, you can choose the "Deliver to another address" option and provide the information required. Once an order has been paid for, it is quickly processed and handed over to the courier, and it is not possible to change the shipping address.
Depending on the place of shipment and the quantity of products, different packaging systems are used to ensure that they are transported in excellent condition.
Electric bikes are shipped in their original packaging. Any assembly instructions will be in the bike packaging.
The vehicle leaves our workshop already ready to drive. It is carefully packed for transport to the destination address. The packaging is easy to remove and dispose of.
in the UK, delivery typically occurs within three working days of receipt of the shipping email, but may slip due to difficulty in reaching certain geographic areas or due to unavailability of the product or recipient.
For electric bikes, after receipt of payment, delivery time is about eight working days. Any changes in timing can be communicated by customercare directly by email to the customer.
When your order is collected by the courier, an email will be sent to the address specified during the purchasing stage or you will receive a text with a link enabling you to track your shipment. You can track the whereabouts of your order via the website of the courier tasked with the shipment.
If you have not received a verification email, check your junk or spam folders.
When your vehicle is dispatched, you will receive a message from the customer service team. The courier will then contact you directly to organise delivery to your home address.
If you receive a package from the courier sent by customercare@shop.goldenride.co.uk, which is visibly damaged, broken or stained, please reject the shipment. We will deal with the return and replacement of the shipment. Should the shipment include multiple packages and not all of them are damaged, please reject the damaged package only and sign the delivery slip "with reservations". In this instance, Golden Ride UK Shop will deal with the return and replacement of the products. Any shipping fees incurred as a result of the damaged package being sent back and a new one being delivered will be borne by the Golden Ride UK Shop.
Please notify our customer service team immediately at customercare@shop.goldenride.co.uk, specifying the issue and, if possible, providing photos of the products. Support will be provided to resolve the issue.
Yes, you can choose at checkout to pick up at one of our shops. Pick-up is free of charge and there are no shipping costs.
Please wait for an official communication from our customercare before coming to the shop you chose during checkout. Without collection authorisation you may not find your order ready. Our waiting times can vary a lot: from 2 up to 15 days. Immediately after the pick-up authorisation you can go to your chosen store with your order receipt and a valid identity document (ID card or passport or driving licence)*. If you wish to delegate the collection to another person, you must go to the shop with the delegation form duly signed by the delegating person with a copy of the delegating person's valid ID card and a valid personal ID card attached.
* Without the aforementioned documents or valid proxy it will not be possible to collect your order.
No. You can choose to complete a purchase quickly as long as you enter your email address. We do, however, recommend creating an account so that you can stay up to date with all our news, quickly resume paying for incomplete orders and purchase other products online with ease.
You can create your account very quickly via this link: https://shop.goldenride.co.uk/account/signup
By doing this, you can keep an eye on your shopping cart and the status of your orders at all times.
If you have difficulty browsing or making purchases at the Golden Ride UK Shop, we recommend changing your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) or updating it to the latest version available. If you don’t remember your password, use the “I've forgotten my password" option to enter your email address and you will quickly receive a password-recovery email. Always check to ensure this email does not end up in your junk or spam folder.
If you still have problems, remember that the customer service team is at your disposal. Send us an email at customercare@shop.goldenride.co.uk.
You can complete your account registration here: https://shop.goldenride.co.uk/account/complete-registration. Follow the guide to receive your password to access your personal area in the store.
Click on "Forgotten your password?" on this page: https://shop.goldenride.co.uk/account/password-recovery
You will receive an email with instructions to follow to recover your login details.
After registering, you can view and modify your information in your personal area of the store: https://shop.goldenride.co.uk/my-account/profile
The process of handling an order and allocating the package to the courier is quick, and we cannot guarantee that we will be able to change shipping information or the contents of an order in time. In any event, please email the customer service team to receive assistance.
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